Shipping Policy
Order Processing
At Fit and Food Tamil, all our products are freshly prepared only after an order is placed. As our products are natural food products, we do not maintain ready stock. Each order is carefully prepared fresh to ensure maximum quality, taste, and freshness before it is dispatched.Generally It takes 12 working Days for Delivery from the date of placing your order.For international orders it takes 15-17 working days.
Unboxing Video – Mandatory
An unboxing video is mandatory for any claim regarding missing items, damaged products, incorrect products, or other order-related issues.
Please ensure that:
- The video starts before opening the sealed parcel.
- The shipping label is clearly visible.
- The parcel is opened continuously in a single video without any cuts or edits.
- All products received are clearly shown in the video.
Claims submitted without a complete unboxing video may not be eligible for replacement or resolution.
Delivery Timeline
Orders are dispatched through our trusted courier partners Delhivery, DTDC, Professional and ST Couriers depending on the service availability in your location.
India Orders
Once your order is dispatched, it is generally delivered within 2–5 business days, depending on your location.
Deliveries to remote or difficult-to-reach areas may take slightly longer.
International Orders
We ship internationally to customers across the world.
International orders are shipped through FedEx.
Once dispatched, international orders are generally delivered within 7–14 business days, depending on the destination country, customs clearance, and local courier service
A Signature may be required at the time of delivery. If you are unavailable, you may authorize a family member, neighbour, or colleague to receive the parcel on your behalf. Once the parcel has been accepted and signed for, Fit and Food Tamil is not responsible for the shipment.
Damaged Parcel Policy
Please inspect the parcel before accepting delivery.
- Do not accept the parcel if the box is open, tampered with, torn, leaking, or visibly damaged.
- Kindly refuse the delivery and return the parcel to the courier executive immediately.
- Inform us as soon as possible through WhatsApp with your order details.
- Once the courier confirms the damaged shipment, we will arrange to send you a replacement order.
Accepting a damaged parcel may make it difficult for us to raise a claim with the courier partner.
Shipping Charges
Shipping charges are calculated based on the delivery location, package weight, volumetric weight, and courier service charges. Therefore, the shipping cost may vary depending on the destination and the total weight of your order.
For orders within Tamil Nadu, we generally ship through Professional Couriers,ST couriers.
For orders to other states across India, including neighbouring states, we ship through our trusted courier partners such as DTDC and Delhivery, depending on service availability in your location.
The applicable shipping charges will be calculated and displayed at the time of checkout before you complete your order.
Customer Support
For any order-related queries or complaints, please contact us
WhatsApp Support: +91 93635 99986
International Orders
We ship internationally to most countries through reputed courier partners.
Shipping charges vary depending on the destination country, package size, and total shipment weight, including:
- Product weight
- Inner packing weight
- Outer carton weight
Customers are responsible for providing accurate shipping and contact details. We are not responsible for delays or delivery failures caused by incorrect address information. If an order is returned due to an incorrect address, additional shipping charges will apply for reshipment.
Customs & Duties
International orders may be subject to customs duties, import taxes, VAT, or other local charges as per the regulations of the destination country.
These charges are not included in the product price or shipping charges and, if applicable, must be paid by the customer at the time of customs clearance or delivery.
The amount of customs duty varies from country to country and is determined solely by the customs authorities of the destination country.