Return and Refund Policy

Order Cancellation 

Once an order is placed, it cannot be cancelled. As soon as your payment is successfully received, applicable GST and payment processing charges are automatically processed. Therefore, we are unable to cancel the order or issue a refund.

Product Replacement

However, if your order has not yet been processed or dispatched, you may request to replace the product within 24 hours of placing your order. We will be happy to update your order, subject to it not having entered the processing or shipping stage.

If the order has already been processed or dispatched, product replacement will not be possible.

Replacement After Delivery

As our products are freshly prepared and customized for each order, product replacement is not available after the order has been delivered. Since these are food products, once delivered, they cannot be accepted back or resold to another customer.

If Damaged During Transit

If the outer parcel appears damaged at the time of delivery, please do not accept the package. Kindly refuse the delivery and inform us immediately. We will arrange to send you a replacement parcel.
If the outer package appears intact but you find the product damaged after opening it, you must contact us within 24 hours of delivery and provide a clear unboxing video as proof. After verification, we will send a replacement product.

Improper Usage 

Please open your parcel carefully. When cutting the package, use a knife or blade only along the sealing tape. Avoid inserting the blade too deep into the package, as it may damage the product inside. Since our products are powdered food items, improper opening may cause the contents to tear or spill.
Any damage caused due to improper handling, incorrect opening, negligence, misuse, or improper storage by the customer is not covered under this policy. Replacement will only be considered for products that are damaged during transit, subject to our verification process.

Refund Policy

We do not provide refunds under any circumstances.
If the outer package is in good condition but, due to an issue from our side, the product inside is found to be damaged or defective, please contact us within 24 hours of delivery and provide a clear unboxing video for verification.
After verification, we will provide a replacement product only. No refund, cash refund, or amount refund will be issued.
As mentioned above, replacement is applicable only for verified cases of transit damage or product damage caused before delivery. In all such cases, **replacement—not a refund—is the only resolution provided under this policy.